Job Description :

Role: Desktop Engineer

Location: Purchase, NY; NYC; Florham Park, NJ; Conshohocken, PA; Charlotte, NC

Duration: Long term contract


Role Responsibilities

•  Planning, initiation and execution of complex End User Computing projects including a rolling cycle of Windows 10 upgrades

•  Implementation and management of VDI in the cloud using Citrix and Windows Virtual Desktop

•  Engineer packages and deployments of system image and end user device software via SCCM

•  Perform product analysis, quality assurance, troubleshooting and support

•  Function as a resource on projects including new hardware images, Windows and Office upgrades and other projects involving updates to software on end user devices

•  Coordinate with multiple teams and departments to implement, maintain, support and enhance the end user device experience and work with Infrastructure team to ensure a common user experience between end user devices, VDI and Citrix

•  Manage and administer business critical systems, such as System Center Configuration Manager, Active Directory environments

•  Implement and support of Microsoft Intune MDM technology

•  Assist in the end user experience with Office 365

•  Research complex technical problems and identify, implement and communicate technical fixes

•  Automate tasks by scripting (PowerShell, VBScript, batch)

•  Create new and maintain existing support documentation

•  Maintain high standards in quality in the delivery of End User Computing services

•  Must be able to work independently on assignments and able to be available remotely on off business hours for emergencies and/or testing


Technical Qualifications

•  Must have 4+ years in an End User Computing/Desktop Engineer role

•  Must have 4+ experience with Windows 10, Active Directory Structure

•  At least 3 years of IT experience supporting a hybrid cloud environment including Windows, Azure, O365, OneDrive for Business and Office 365 Admin Centers

•  Experience with VDI management and implementing in the cloud

•  Experience with administering and deploying software using SCCM

•  Ability to work under pressure with a willingness to learn.

•  Strong customer service focused, highly organized, responsible, and team oriented with excellent interpersonal, written and verbal communication skills.

•  Broad understanding of the Desktop environment




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