Role: Onsite Desk side support Engineer
Duration: 1+ Year
Location: Multiple Locations
350/450 Water Street, Cambridge, MA 02141
1 Discovery Dr, Swiftwater, PA 18370
29 Hartwell Ave, Lexington, MA 02421
Bridgewater NJ
Job description
Experience in Number of Years | Minimum of 3 years in Onsite Desk side/Touch support (Candidates who have previously worked in a technical support environment with good OS knowledge preferred) |
Soft Skills | - Clear and strong customer focus and relationship
- Good interpersonal and communication skills
- Flexibility and ability to prioritize
- Ability to perform in adverse situations
- Proficiency in English is must with Local Language
- Good analytical and coordination skills are essential
- Strong work ethic, combined with the ability to work independently
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Technical Skills | - Strong knowledge of desktop/laptop hardware
- Very strong hands-on experience (H/W and S/W)
- Good knowledge of Win 10, Win 7 & MS Office
- Knowledge of Mac OS is preferred
- Understanding of daily operations and delivery processes
- Application / software installation and trouble shooting
- Knowledge / exposure on ticketing tools (Service Now)
- Windows system administration
- Strong Troubleshooting Skills
- Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
- Working knowledge of supporting computer peripherals, like printer, scanners etc.
- Touch/smart hands support of all network devices & Servers
- Understanding of active directory, networking
- Strong knowledge of server and network hardware
- Very strong hands-on experience (H/W and S/W)
- Strong knowledge of server and network equipment
- Hardware, operating system & software knowledge
- Touch/smart hands support of all network devices & Servers
- Understanding of active directory, networking
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