Job Description :

Role: Onsite Desk side support Engineer

Duration: 1+ Year

Location: Multiple Locations

350/450 Water Street, Cambridge, MA 02141

1 Discovery Dr, Swiftwater, PA 18370

29 Hartwell Ave, Lexington, MA 02421

Bridgewater NJ

Job description

Experience in

Number of Years

Minimum of 3 years in Onsite Desk side/Touch support (Candidates who have previously worked in a technical support environment with good OS knowledge preferred)

Soft Skills

  • Clear and strong customer focus and relationship
  • Good interpersonal and communication skills
  • Flexibility and ability to prioritize
  • Ability to perform in adverse situations
  • Proficiency in English is must with Local Language
  • Good analytical and coordination skills are essential
  • Strong work ethic, combined with the ability to work independently

Technical Skills

  • Strong knowledge of desktop/laptop hardware
  • Very strong hands-on experience (H/W and S/W)
  • Good knowledge of Win 10, Win 7 & MS Office
  • Knowledge of Mac OS is preferred
  • Understanding of daily operations and delivery processes
  • Application / software installation and trouble shooting
  • Knowledge / exposure on ticketing tools (Service Now)
  • Windows system administration
  • Strong Troubleshooting Skills
  • Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
  • Working knowledge of supporting computer peripherals, like printer, scanners etc.
  • Touch/smart hands support of all network devices & Servers
  • Understanding of active directory, networking
  • Strong knowledge of server and network hardware
  • Very strong hands-on experience (H/W and S/W)
  • Strong knowledge of server and network equipment
  • Hardware, operating system & software knowledge
  • Touch/smart hands support of all network devices & Servers
  • Understanding of active directory, networking

             

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