Job Description :
VDart is a IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in UK, Mexico, Canada and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle's Fastest Growing Companies; NMSDC's National Supplier of the Year; Ernst & Young's Regional Entrepreneur of the Year and more. Job Title: Deskside Support L3 Location: Chicago, IL Duration: Contract Job description L3 Desk-side Lead with Hospital experience to work for one of the prestigious customer to support their end customer from the Hospital industry in & around Chicago. Expectation is to have real-time experience working for medium-to-large hospitals during the last 3 ~ 5 years. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys, Smartphones and basic printer support Support users with Apple Mac and IOS devices Support Multifunctional Devices (MFD) for issues like Scan to Email, Scan to Fax, Email to Fax etc. Support In-country PBX networks and PSTN interfaces Support Hardware/Software selection and Procurement effort Support Hardware Refresh, Redeployment and Disposal activities Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support Reimaging computers/hard drives in accordance with customer standards IMACD function including installation and decommission. Backing up and restoring settings and associated systems administration activities Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents. Categorize and prioritize end user support requests and service requests by utilizing ITSM ticketing tools such as Service Now, HP Service Center to track tickets and provide up-to-date status and information. Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed. Trains and orients users on use of hardware and software. Recommends and / or performs upgrades on systems to ensure longevity. If your skills match these requirements please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc