Job Description :
Primary Skills: Provide Level 1 Support, Level 2 Support and Level 3 Support to End Users especially for VIP users Hardware and Software Troubleshooting. Email Client (Outlook Support) Citrix desktop side issues Troubleshooting. Conduct installations, moves, adds, changes and deinstallations (IMACD) for EUC Devices and software remotely Remote Desktop Support as applicable. VIP Support as required per ticker assignment. Ensure Perform or ensure the performance of client level virus scanning. Coordinate activities with the Service Desk, proactively notify and train the Service Desk on software, Update and Upgrade deployments,where practicable. Performing Resource maintenance in accordance with manufacturer warranties and Service Recipient requirements Provide high level End User orientation for new EUC devices upon deployment. Secondary Skills: - Asset Management. Maintain and update the Asset Management System with an inventory of EUC Devices by End User name, make, model, serial number, location, operating system, warranty information, software deployed and other key identifiers; provision such EUC Devices as necessary to authorized End Users. Asset Depot. Hands on Support. Incident,Problem,CHange Management. Distribution software packages, Updates and Upgrades Recover EUC Devices and software from terminated End Users and certify them for redeployment or disposal. Provide break-fix support, including parts and labor, to return out of-warranty hardware to full working order on a best efforts basis. Service Now experience is perferred.