Job Description :
VDart is a IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in UK, Mexico, Canada and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle's Fastest Growing Companies; NMSDC's National Supplier of the Year; Ernst & Young's Regional Entrepreneur of the Year and more. Job Title: Desk Side support Location: East Aurora, NY Type: Contract Role and Responsibilities Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency. Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business Demonstrate outstanding understanding and communication when working with clients, in English and local regional language Perform break fix support for a wide range of hardware and software (site specific software competency will be trained while on the job) Preferred Skills And Common Tasks On The Job Experience based Windows 7 support o BitLocker encryption Configuration/imaging Crash/BSOD resolution Installation environment Extensive Windows OS troubleshooting Hardware support and troubleshooting Troubleshooting hardware issues Replacing desktop/laptop hardware Installation of peripheral devices Microsoft Office proficiency o Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support) o Visio, Project (support) o Able to create documentation and contribute to KB articles o O365 support Basic network troubleshooting Experience working with basic network hardware (switches) Troubleshooting connectivity issues Thorough understanding of wireless/wired networks Customer service skills Comfortable working with people in a professional setting Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion ITIL Framework and methodology Experience on working on Ticketing system like SNOW, Remedy. HPSM etc Asset & CI management Procurement of Assets in coordination with OEM vendors Tracking of Hardware and software Assets MDM Understanding on Android and Apple OS Basic troubleshooting skills on mobile devices If your skills match these requirements please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc