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VdartInc
Alpharetta, GA
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Job Description :
Title: Help Desk Support Technician Location: Toronto, ON Duration : 10 Weeks Provides support to end users on a variety of issues. Identifies researches and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Activities include recognition research isolation resolution and follow-up. Performs general maintenance tasks and resolves less complex problems immediately while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts practices and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. Notes: We're looking for agents who have experience in Enterprise type support. In depth knowledge of Windows 10. Well versed in all Microsoft applications such as Office, Exchange and Teams. Prior experience with Windows 10 rollouts is a preference. Since support is performed via the phone, clear communication is a must.