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Help Desk Support I - Denver, CO
Denver, CO
Denver
CO
80295
Date
: Today (Feb-25-21)
2021-02-25
2022-02-17
Help Desk Support I - Denver, CO
Denver, CO
Today (Feb-25-21)
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
DOE
Duration
:
4 months
Sp. Area
:
Microsoft Stack, DotNet, C#
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Direct Client Requirement
Required Skills
:
Active Directory, Communication skills both verbal and written, Microsoft Office Professional
Preferred Skills
:
Domain
:
IT/Software
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
DOE
Duration
:
4 months
Sp. Area
:
Microsoft Stack, DotNet, C#
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Direct Client Requirement
Required Skills
:
Active Directory, Communication skills both verbal and written, Microsoft Office Professional
Preferred Skills
:
Domain
:
IT/Software
GSK Solutions Inc
Katy, TX
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Job Title: Help Desk Support I Location: Denver, CO Duration: 4 Months Note: Selected candidates need to be on board Onsite. They need to pick their on- boarding documents and equipment manually. No expenses will be paid for travelling Job Description: Provides Tier 1 support for a wide range of enterprise and agency IT service offerings. Effectively and efficiently resolves incoming Tier 1 support tickets through preferred channels, and escalates for support when necessary. Installs, and supports specified software on supported devices following defined procedures, processes, and methods. In some cases, it determines that the ticket should be transferred to a higher level support group. Abide by Service Level Commitments and OIT and agency policies. Employs incident management procedures to enter, and manage tickets in the incident management system. Provides Tier II application, administration, and hardware support. Serves as an escalation point for tickets routed outside the Service Desk. Determines method to troubleshoot and resolve hardware or software issues. Decides what components may be involved and how to test these components to isolate the cause of the incident. Decides what steps to take to resolve the incident, which may include reinstalling software, changing settings, recreating profiles or placing a service call to a hardware repair vendor. Required/Desired Skills Skill Matrix Skill Matrix Technology Years of Experience Overall IT Experience Communication (1 - 10) Communication skills both verbal and written Active Directory Microsoft Office Professional
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