Federate Systems is looking for a Help Desk Specialist to support one of the projects with NIH in Maryland.
Job RESPONSIBILITIES:
· Helpdesk Support Specialist will support internal customers by providing resolutions to technical issues and inquiries by answering and responding Help Desk calls and e-mails.
· Escalate requests, monitor resolutions and provide first and second level computer hardware, software and telecommunications support to users.
· IT system functional analysis and training of large scale information technology (IT) systems environment.
Required EDUCATION, Skills AND EXPERIENCE:
· Bachelor’s level degree with minimum of 4 years experience.
· Mac and Windows environment experience with ServiceNow as helpdesk ticketing system.
· Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc.
· Iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.
· US Citizen.
· Public Trust clearance will be enabled