Job Description :
Title: Help Desk Specialist
Location: Dedham, MA 02027
Duration: 12+ Months
Required Skills:
Client is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop/workstation installation and maintenance, server and application support, as well as "help desk" support.
Applicant should have 1-3 years working experience in a direct/phone support position utilizing an online ticketing system. The successful candidate will have experience troubleshooting laptops, desktops, mobile devices and accessories.
Experience supporting remote users via remote session and through step-by-step walk through instruction. Hardware troubleshooting should include component level (drive, screen, keyboard, etc repair/replacement of faulty devices.
Software support should include building, configuring, updating, patching, and troubleshooting of all current desktop and server M.S. Operating Systems, and applications.
Connectivity experience should include VPN/remote access, TCP/IP, Ethernet, printing, Wi-Fi, and cellular based connections.
Familiarity with offender management systems, various MA State hosted systems, and criminal justice applications is preferred.
Candidate will report directly to The Chief Information Officer
Schedule to be determined by The Chief Information Officer.
Include Qualifications/Licenses that pertain to the scope above
Vendor must be CORI cleared
Individual shall be responsible for providing their own vehicle for duties preformed under the contract. Individual must have a valid .

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