Job Description :

·        Support end users via Phone Call, Email or Chat. Visit user desk as necessary.

·        Microsoft outlook, basic networking , Intune, MS Teams O365, Print and Azure skills

·        Windows 10 & Application Related Troubleshooting

·        Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams. 

·        Be part of P1 Incident Management Calls

·        Energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated 

·        Obtain High Customer Satisfaction Survey feedbacs

·        Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician 

·        Apply diagnostic utilities to aid in troubleshooting.  

·        Incident resolution and Ticket closure 



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