Job Description :
Role: OnBase Administrator 73999
Location: Phoenix, AZ
Duration: 8 months
This position associates to a team of highly skilled technology driven individuals. This position will assist duties of daily support, maintenance, governance, and customer service of the enterprise records management
system, Hyland''s OnBase for the Department of Economic Security (DES), Division of Developmental Disabilities (DDD
The responsibilities will include the ability to work with business partners to define and create document types and keywords to assist DDD in their electronic records transformation.
This position will participate in product demonstrations for business users, attend community practice meetings for OnBase container administrators, and provide guidance on best practices. This position requires a self-motivated individual that can work with minimal direct supervision from the management team. This position will be required to prioritize workload, meet with business users, assist in the transformation of paper files to electronic documents.
Required Skills:
OnBase System Administration Certification required
Various infrastructure technologies and in-house developed applications utilized in the enterprise.
Develop and write technical documentation.
Resolve incidents/problems efficiently and effectively, recognizing customers'' competence levels, and able to approach each level appropriately.
Assist with installation of OnBase Thick or Unity Client(s) on desktops as needed.
Installs, monitors, and directs proactive and reactive computer network defense measures to ensure the availability, integrity, confidentiality, and reliability of systems.
Troubleshoot and resolve issues with DIP/DRIP processes and scheduled jobs.
Troubleshoot and resolve issues with Workflow and Timer issues as needed.
Troubleshoot and resolve issues with the OnBase overlay feature, including configuring new Overlay(s) as requested by OnBase users.
Proven experience with OnBase Administration (OnBase System Administrator Certification Required
Proven experience in managing ECM Workflows (OnBase Certified Workflow Administrator Preferred)
Expertise with Unity forms, Unity scripts, Workflow, etc.
Experience with Microsoft SQL Server database management.
Knowledge of multiple web technologies, including but not limited to HTML, CSS, JavaScript, XML and XSLT.
Knowledge of system design and development concepts.
Experience with the OnBase Configuration module is required.
Identify opportunities for use of solutions to improve efficiencies and reduce waste.
Pro-actively solves complex problems.
Strong customer service skills.
Excellent interpersonal, written, and oral communication.
Advanced troubleshooting skills. %