The Data Center Operations Technician owns the responsibility of all IT Infrastructures, including customer configurations within the data center environment ensuring all customer server environments are secure, operational, and maintain 99.999% uptime.
- Utilize custom monitoring software and internal ticketing system to provide customer support
- Identify and troubleshoot simple hardware failures on x86 and SUN T based servers to include the replacement of failed hardware components
- Troubleshoot simple operating system storage issues including, disk management and RAID technologies
- Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
- Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
- Provide technical communication relating to customer configurations in a concise, professional manner
- Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
- Execute and maintain meticulous housekeeping practices
- Demonstrate no less than full performance in a continuous, consistent, measurable manner
- Demonstrate high levels of professionalism when providing support to all customers and coworkers
- Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers