Job Description :

Title: D365 F&O SCM-PCF Functional Consultant
Location: Northfield, IL (Hybrid - Remote + Travel)
Duration: 6 months (possibility of extension)
Implementation Partner: Infosys
End Client: To be disclosed
JD:

  • At least 8 years of experience in D365 FO/AX 2012 implementation and support projects
  • Expert on following D365 FO Modules with Hand-on knowledge: Sales & Marketing, Warehouse Management(especially Containerization), Production control, Master Planning, Inventory Management
  • Serve as the functional SME and single point of contact for all SCM-PCF related tickets.
  • Oversee incident management and service requests to ensure timely and efficient support delivery.
  • Triage issues with business users.
  • Provide leadership, mentorship, and direction to the offshore based junior functional consultants, ensuring alignment with best practices and business goals
  • Collaborate with D365 technical teams and integrating applications teams to ensure timely closure of issues.
  • Identify and mitigate risks in support operations, ensuring quick resolution of critical issues
  • Monitor support performance metrics, analyze trends, and implement strategies for operational excellence
             

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