Job Description :
Title: Call Center Agent
Location: Tulsa OK (Remote until Covid-19)
Duration: Very Long term contract

Job Description:
Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services
He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment.
The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.

Candidates must have Microsoft Office product knowledge and troubleshooting skills, to include:
Microsoft Office 2003 – 2016
Microsoft Outlook 2003- 2016

Possesses the ability to successfully manage and prioritize concurrent tasks, i.e., handling two or three chat sessions at one time.
Showcase the ability to communicate well (orally and in writing) working with the client’s consumers/customers.
Positive attitude and work ethic.
Ability to work well alone or within a team setting