Hi Dear Partner,
This is regarding an excellent job opportunity with my client.
Position: Customer Support Specialist
Location: Augusta, ME
Duration: 08 Months
Webcam Interview Only
Responsibilities:
· The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.
· Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
· Serve as the point of integration between the business functions of the department and the technology requirements of the department.
· Serve as a point of contact for communication and coordination of service outages.
· Manage the retirement and disposal of obsolete or broken computer equipment.
· Coordinate the procurement and installation of new computer hardware and software.
· Coordinate virus protection software programs within departments.
· Understand the installation of software patches and upgrades.
· Provide input to training and/or documentation materials regarding latest technical and functional design changes.
· Ensure effective and reliable backups are being performed.
· Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
· Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
· Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
· Identify utilization patterns and their effect on operation/system availability and performance expectations.
Top 3 Skills:
· Customer Service
· Hardware/software troubleshooting skills
· Self-motivated/directed
· Experience with remote tools such as Splash top /TeamViewer. Ability to communicate with customers of varied levels of computer skills. Clean, professional appearance as in-person support is required.
Please send me your updated resume and expected pay rate.
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