My name is Tim Wade and I am a Staffing Specialist at Cube Hub. I am reaching out to you on an exciting job opportunity with one of our clients.
Job ID- JDJP00031323
Job title- Customer Support Representative
Client- John Deere
Contract period- 3Years
Location- Johnston, Iowa, USA, 50131
1st Shift
Required Knowledge/Skills, Education, and Experience:
* Skills in interpersonal communications, negotiation, and conflict resolution
* 6+ months experience with customer service / support experience
* High comfort level and experience with consumer software applications
* Strong computer and troubleshooting skills
* Ability to work off-shift hours and occasional holidays to support the business
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Knowledge of agriculture, turf (mowers) and utility vehicles
* Agriculture operations experience, including Precision Farming experience
* Prior work experience in Agriculture or Technology dealer channels
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
PRIMARY RESPONSIBILITIES & DUTIES: The Enterprise Contact Center team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. Common calls & emails include:
* General product questions, availability, compatibility
* Ag, Residential and Commercial, & golf product issues/complaints
* Warranty registration, and extended warranty coverage
* Out of warranty assistance
* Parts & publications lookups
* Loyalty Rewards programs
SPECIAL CONSIDERATIONS:
Support hours fall between the hours of 7am – 7pm, Monday - Friday. Candidate must be available to work any 8hr shift within the 7am - 7pm support window, and occasional holidays, and OT based on the needs of the business. Please note, rotations occur monthly. Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on the job training & mentoring with an experienced technician.
Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.
If you are interested in this opportunity please email me with the most updated copy of your resume in word format as well as yours.
Full Name as it appears on your Driver's License:-
Current Location:
Relocation: Yes/No:
Hourly rate on C2C/W2:
Are you a US Citizen or Green Card Holder: Yes/No
Earliest Available date to start:
Date and times available to interview:
Skills/ Experience (Years and Projects):
Please let us know your work experience in following fields: -
I will get in touch with you via phone/e-mail. If you are no longer available please refer this opportunity to someone who you know may be a good fit and would be happy to speak with them.