Hi Dear ,
This is regarding an excellent job opportunity with my client.
Position: Customer Support
Location: Augusta, ME
Duration: 9 months (Extendable)
Either webcam or in person interview
Responsibilities:
· Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
· Make recommendations on functional and technical improvements to the environment.
· Participate in performance and volume analysis and design.
· Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
· Provide accurate and complete answers to general use and environment questions in a timely manner.
· Serve as the point of contact for technology support and services.
· Serve as the point of integration between the business functions of the department and the technology requirements of the department.
· Provide desktop computer support.
· Serve as a point of contact for communication and coordination of service outages.
· Attend and participate in bi-weekly team and problem review meetings.
· Manage the retirement and disposal of obsolete or broken computer equipment.
· Coordinate the procurement and installation of new computer hardware and software.
· Coordinate virus protection software programs within departments.
· Understand the installation of software patches and upgrades.
· Provide input to training and/or documentation materials regarding latest technical and functional design changes.
· Ensure that all work is documented for future reference.
· Follow quality standards.
· Ensure effective and reliable backups are being performed.
· Proactively address customer needs.
· Communicate accurate and useful status updates.
· Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
· Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
· Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
· Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
· Develop and conduct various training and instruction for system users.
· Identify utilization patterns and their effect on operation/system availability and performance expectations.
· Ability to work in a team environment.
· Strong communication skills; both written and spoken.
Preferred Skills:
· Customer Service
· Hardware and software troubleshooting skills
· Self-directed
Please send me your updated resume and expected pay rate.
,
Mayur Jadhav
Recruiter
tCognition: Relentless Pursuit of Excellence
70, Kemble Street, Boston, MA – 02119
Phone
Email –