Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Role: Customer Services Representative Location: El Paso, TX Duration: Contract Summary: This position supports the growing needs of the brand. The position responsibilities include a hands-on approach to consumer contact for multiple businesses and/or multiple contact types. Essential Duties and Responsibilities include all or majority of the following below. Other duties may be assigned. Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over the phone, by email, live chat, social media or other method of communication. Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding. Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints. Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events. Provides prompt and accurate service to promote customer loyalty for the client. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry. Resolves escalated contacts appropriately. Processes promotions, rewards and loyalty referrals in interaction with consumers Acts as the liaison with the social media representatives and agency partners for social media escalations. Handles contacts via multiple channels and/or brands. Education and/or Experience: Minimum of a high school diploma or general education degree (GED); minimum of six months related experience and/or training; or equivalent combination of education and experience, preferably in a contact center. Language Skills: Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person. Computer/Technical Skills: Ability to type a minimum of 20 words per minute (wpm) with a high degree of accuracy while talking; proficiency with Microsoft Office and to navigate through multiple systems and job aids while responding to the customer's inquiry. Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc