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Customer Service Representative
Ridgefield Park, NJ
Ridgefield Park
NJ
07660
Date
: Jul-06-20
2020-07-06
2020-08-05
Customer Service Representative
Ridgefield Park, NJ
Jul-06-20
Work Authorization
US Citizen
GC
H1B
OPT EAD, CPT EAD, GC EAD, L2 EAD, H4 EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel, Junior
Rate/Salary ($)
:
$
Duration
:
12 months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
CONTRACTOR
Direct Client Requirement
Required Skills
:
customer services, tickets
Preferred Skills
:
Domain
:
IT/Software, Financial, Retail, Telecom
Work Authorization
US Citizen
GC
OPT EAD, CPT EAD, GC EAD, L2 EAD, H4 EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel, Junior
Rate/Salary ($)
:
$
Duration
:
12 months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
CONTRACTOR
Direct Client Requirement
Required Skills
:
customer services, tickets
Preferred Skills
:
Domain
:
IT/Software, Financial, Retail, Telecom
Intelliswift
Fremont, CA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Duties & Responsibilities
Research and resolve all detected risk tickets within 48 hours
Handle detected risk tickets (customer issues) and resolve them prior to becoming an escalation
Review and handle highly escalated service and product quality complaints from multiple channels
Communicate with customers, Product Support, Service Centers, Field Service, EnR and other divisions to understand full customer journey in order to provide the right resolution and report progress to management
Negotiate resolution for the customer, if necessary (Telephone, mail, fax, e-mail)
Review and categorize complaints into various root causes
Detect recurring problems/ issues and report to Supervisor/ Manager
On-call during nights and weekends to address high-profile complaints
Perform other Ad-hoc duties and reports
Performance Standards
Early Sensing Risk Completion
Customer escalation handling
Fully address any and all issues via phone, e-mail and other communication messages
Daily root cause completion
Set up and monitor service, refund and exchange tickets until completion.
REQUIRED KNOWLEDGE, EDUCATION AND/OR EXPERIENCE:
- College degree preferred but not required.
- 5+ years experience in customer service
- 2-3 years experience preferred in handling difficult customers via phone, email and mail.
- Analytical skills with problem solving abilities
- Microsoft Excel and Power Point skills
- Strong verbal and written communication skills
Client :
Telecom
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