UCI's Direct client is looking for Customer Service Representative with following qualification experience and long-term project in Long Island City, New York.
Job Summary:
Must have previous customer service and call center experience. Requires sound knowledge of Word and Excel in addition to excellent communication skills. Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service requests for unresolved matters.
Duties:
- Handles Heavy Incoming Call Volume
UCI is an award winning, minority and women owned certified business with a 25-year successful track record of providing high quality information technology services to our clients and our business partners. UCI specializes in placing IT consultants with a focus on serving the Public Sector, Utilities, Transportation, Health & Human Services, and Financial Services Industries. Our Vision is to be our customers IT services provider of choice, satisfying their needs by exceeding expectations through excellence delivery while maximizing value. Our Values are the basis for our actions; they are commitments we make to our customers, employees, and partners. We strive to develop sustainable relationships based on trust, responsiveness, and accountability.