Immediate need for a talented Customer Service Representative. This is a 02+ Months contract opportunity with long-term potential and is located in Houston,TX(Remote) . Please review the job description below and contact me ASAP if you are interested.
Job ID: 23-37055
Pay Range: $18.70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Candidates must have a reliable, high-speed internet connection.
- Candidates must have a quiet, private working environment.
- Receives requests via telephone regarding Insurance application status.
- Responds to inquiries from Independent and Client Agents and/or agencies for information and assistance.
- Performs research to respond to inquiries and interprets notifications to determine most effective response.
- Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
- Schedule may vary based on needs of business (hours of Operation M-F 8:00 am- 5:30 pm CST)
- Performance determined on many factors, including, phone metrics and quality assurance scores.
Key Requirements and Technology Experience:
- Prior Insurance experience preferred, Client experience a plus.
- 2+ years’ experience in customer service, call center environment strongly preferred.
- Maintain detailed knowledge of all products and procedures.
- Ability to handle high end customers in a professional manner.
- Bi-Lingual- Spanish preferred, not required.
- Home internet with 25 mbps and up is required.
- Intermediate PC Skills.
- Previous experience working in a remote setting is preferred.
Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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