Job Description :
Job Description: Specialized in making outbound calls with an experience in call center /customer care set up. Specialized in making outbound calls with an experience in call center /customer care set up. Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Manage outbond/incoming calls Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution