Job Title : Customer Service Associate
Location: Cypress, California
Experience: 2-8 Years
US Citizen/ Green Card Only
Job Description :
- Responsible for channel specified channel /sales rep/customer to day order management to ensure on time in full.
- Process cancellations, credits, debits, returns, VAS and DC requirements
- Work cross functionally with sales , credit, DC , to ensure order flow in line with business and customer requirements. and customer requirements.
- Runs and analyses daily reporting of order book review
- Proactively escalates issues threatening OTIF as necessary to appropriate parties
- Accountable for relationship management with sales reps and retailers including direct communication with retailers /buyers as appropriate.
- Role will be responsible to handle customer service for major retailers where client profucts are available.
Qualification & Experience :
- Min 2+ Years experience in customer service or related role
- Proficient in Microsoft Office, including Excel
- Bachelors Degree
- Ability to multitask
- Strong written and verbal communication skills
Must Haves.
- Minimum 2+ Yrs of experience
- Industry experience, preferably from Apparel, Footwear, swimwear, or any consumer goods back ground only.
- Flexible on work timings
- Candidates need to login from 6 AM PST to 8 AM PST
- Have experience in handling emails/call support with customers
- Role will be responsible to handle customer service for major retailers where client products are available.
- Experience working with SAP will be an advantage