Job Title: Content Strategist
Job ID: 38059
Location: Atlanta, GA 30319
Duration: 12+ Months with possible extensions
Interview Process: Phone/WebEx
Candidate required to be a U.S. Citizen or U.S. National
This a fully remote role and can be filled anywhere within the US. Work hours—8:30am to 5:30pm EST.
However, there is some flexibility due to time zones, but normal working hours. OT is not required.
Required Skills:
Content Strategist:
Create and maintain customer communication journey maps:
Content Writing:
Content Editing:
Top 5 Skills / Additional Job Posting Description Details *
Content and communication
Strategic mindset
Big picture thinking
Collaborative drive
Team leadership
The candidate filling this position will need to be able to perform the following tasks:
1. Collaborate with a cross functional team of subject matter experts from various teams across Product, Design, Analytics, and Technology teams and analyze how projects and initiatives impact the customer experience, with a focus on the communication s sent to the customer.
2. Create and maintain customer communication journey maps.
3. Identify pain points within identified journeys, and work with a cross functional team to analyze and develop solutions to fix those pain points
Roles & Responsibilities:
Develop, edit, and publish desktop and mobile web content solutions for digital experience efforts.
Work with business partners, content writers, user experience designers, software engineers, vendors, and other stakeholders to deliver digital assets (images, text, links, videos, etc.) to the web, including troubleshooting and analysis of content display issues.
Analyze, write, and manage content requirements in support of digital experience efforts.
Manage the style and evolution of content messaging including translation and localization.
Ensure adherence to content/design specifications, Unified UX Style Guide, SEO guidelines, accessibility standards and brand voice.
Publish content through defined workflow processes via a Content Management System (CMS) or Knowledge Management System (KMS).
Develop and manage content using HTML, XML, CSS, JavaScript, and/or other web technologies, including focus on responsive web design (RWD).
Collaborate with the Content Writing, Design and CMS Teams to ensure the integrity and quality of the user experience and to collectively drive the strategic direction of content delivery solutions for digital experience.