Role: Content Designer
Location: NY/NJ, Wilmington, Columbus, or Plano hybrid mode
Hire Type: Full Time Permanent Or Contract
Job Description:
We re looking for a Senior Content Designer to help plan, create, and manage product content to support a 9-12 month customer migration program. You ll work with a fast-past and focused, multi-disciplinary team, including product, design, engineering, and legal, that s committed to help customers successfully onboard their existing accounts to our client.
Job Responsibilities
- Deliver content components (UI language, product education, accessibility content etc.) that s on-brand and meets our legal and editorial standards
- Contribute to the structural design of product experience (navigation, labeling, flow)
- Lead adherence in content governance and approvals process
- Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
Required Qualifications, Capabilities and Skills
- Bachelor s Degree in relevant discipline (e.g., Interaction Design, HCI, English, Rhetoric), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
- Self-directed in both planning and structuring your effort, and executing and expected levels of quality; you don t need someone guiding you through the work
- Prior work involves collaboration within design teams (with other Product Designers, UX Researchers, and Content Designers) and cross-functionally with Product Managers, and Software Engineers
- Advanced skills in UX Writing and Information Architecture; Intermediate ability in adjacent skills such as User Research, Interaction Design, and Visual UI Design
- Thorough knowledge of English language, grammar, spelling, punctuation, and usage
- Experience working with brand and copy standards, including style, voice and tone
- Comfortable and confident when presenting work to cross-functional Directors
Preferred Qualifications, Capabilities and Skills
- Advocate for Accessibility Guidelines and Inclusive Design practices
- Demonstrated experience with user-centered and human-centered design approaches
- Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
- Demonstrated understanding of how design connects with broader business value