Position Name : Computer Support Specialists
Location: New York, NY
Duration: 24 Month
Job description
• Basis for award, such as low price or best value (interview/past performance) or a combination of both
Job Duties
This may include such activities as:
1) Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
2) Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
3) Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.
Experience & Knowledge
Three to five years of experience in the following:
· IT customer support and training
· Computer installation, diagnosis and repair
· Network & standalone printer installation, diagnosis & repair
· Basic troubleshooting scanners and other peripheral devices
· Microsoft Office Suite troubleshoot / desktop support
· Virtual meetings tools including MS Teams, Zoom and WebEx
· Windows 10 desktop support
· VPN and remote technical support
· A e Pro troubleshoot / desktop support
Basis for Award: Combination of low price and best value. Preference may be given to certified MWBE companies and/or companies using Service-Disabled Veteran Owned Businesses as subcontractors.
· This position will be on-site.
· Initially, the hours will be 8:30am-4:30pm, but are subject to change based on operational needs. There is a 1/2 hour unpaid lunch break, for a total of 37.5 hours/week.
· Overtime may be required.
· There is no flex time permitted.
· The selected candidate will be subject to background check/fingerprinting requirements.