Job Description :

Hi,

We are looking for a Collaboration Support , Santa Clara, CA (Onsite) Kindly send me your updated profile and I am looking forward to work with you in this position.

 

 

Job Title: Collaboration Support
Location: Santa Clara, CA (Onsite)

Duration: Long Term Contract

 

 

Job Description:

 

 
  • 5+ years of Relevant Field experience .
  • Monitor CDD-Collaboration and CDD-MS Teams channel.
  • SME on WebEx and Zoom testing and verifying new features, report generation and managing access/accounts.
  • Provide quick training on how to use Zoom/Webex if needed.
  • SME on working with Cisco and Microsoft on WebEx, MS Teams issues and escalations.
  • Expert in providing MS Teams, WebEx and Zoom training to Executive admins and VIP support teams.
  • Level 3 troubleshooting the network connections, client connections for WebEx and MS Teams.
  • Video end points, upgrade process, testing, deploying, and verifying connectivity (Works under supervision).
  • MS Teams calling, features, CQD dashboard and other calling features.
  • Provide white glove service in supporting meetings (webex, teams, zoom, etc.) for special cases?.
             

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