Job Description :
Hi , Greetings from VDart!!! Please find the job description below and leave your comments here. Title: CMDB analyst Location: Louisville, KY Duration: Contract Client: Cognizant Summary: The ServiceNow CMDB Analyst will represent a specific technical domain in the IT organization (e.g.: applications, database, server, network, etc and understand how the CI Data Owners for that domain use their CI data. The successful candidate will have Business Analyst and Project Mgt. skills and have Software Development Life Cycle (SDLC) experience. Qualifications 4 years' ServiceNow experience with a focus on IT Service Management (ITSM) 2 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt Able to influence and convince their peers to support and comply with the Configuration Management process Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification. Experience defining and documenting governance processes and procedures and ensuring that the processes are followed Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy Experience working with CI Data Owners to define, document, and implement CI Data audits Demonstrated ability to prioritize and manage competing demands and tasks Self-starter who takes the initiative to accomplish goals and objectives Ability to think and act independently, taking the initiative to create solutions to solve challenges Excellent verbal and written communication skills ITIL v3 Foundation Level Certification or later