Job Description :

Job Description:

  • Looking for candidate's with experience less than 15 years(10-15) with hands on in Cisco UCCE + Development (Python, JavaScript, API) + Exposure on Cloud Solution(Google Cloud, Twilio, AWS).
  • Should have 5+ yrs hands on experience including design and implementation of Cisco UCCE product suite and be able to work on below products:
  • Cisco CVP
  • Cisco ICM/UCCE
  • Cisco CUIC
  • Cisco SocialMiner
  • Cisco CUCM
  • Cisco VVB/VXML Gateways
  • Cisco Finesse
  • Cisco Enterprise Chat and Email
  • Cisco CCMP
  • hands on experience in ICM scripting.
  • hands on experience in Call Studio VXML application building including development of Java based custom elements
  • should have experience in developing Conversational IVR call flow using Cisco CVP and Google Dialogflow
  • Knowledge on HTTP REST/SOAP APIs
  • should be able to develop/handle contact center customizations using Java or Python or javascript
  • Cloud Contact Center product experience with the products such as Twilio, Amazon Connect, Webex Contact Center is plus.

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