Job Description :

Greetings of the Day...!!

We have an excellent requirement for you. Please go through the job description and let me know your level of interest in this position. Feel free to mail me at ************* Kris -

Job Title: Cisco PCCE IVR Developer

Location: Lansing, MI (Hybrid On-Site)

Duration: 12+ Months

Rate: $100/hr on C2C or $95/hr on 1099

  • Interview Process: MS Teams with integrated audio and video required.
  • Local candidates or willing to relocate at the candidate's expense. On-Site work required from day one.

Top Skills:

Top Skills & Years of Experience:

  • Supports Cisco software, specializing in Cisco Packaged Contact Center Enterprise (PCCE) omni-channel solutions for agencies.
  • Experience in coordinating with different teams and client for technical and functional solution design.
  • Cisco PCCE IVR Developer.

Job Description:

Required Skills: Support Specialist, NICE-InContact, Cisco Package Contact Center Enterprise, NICE-InContact. State of Michigan agencies, systems, policies, and standards experience strongly desired.

This role requires the following:

  • Supports Cisco software, specializing in Cisco Packaged Contact Center Enterprise (PCCE) omni-channel solutions for agencies.
  • Experience in coordinating with different teams and client for technical and functional solution design.
  • Cisco PCCE IVR Developer.
  • Understanding of database, voice gateways, Session Border Controllers, network, and firewall. May be required to function as a technical lead on projects.
  • A local expert for areas of domain expertise.
  • Respond to client email questions and requests/tickets regarding the software application architecture and integrations in the contact center technologies (NICE-inContact, CISCO PCCE, CISCO Customer Callback, CISCO Finesse, CISCO Jabber, Active Directory, Oracle, SQL Server).
  • Support CISCO, NICE-inContact development and technical administration.
  • Detailed oriented, data-centric and possess a desire to deliver high quality support.
  • Find and fix agent issue, change the configuration if required.
  • Provides hands on expertise for contact center voice technology.
  • Applies strong analysis, research, and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, to address critical issues.
  • Ability to work both independently, and as part of a team of technical and non-technical colleagues.
  • Strong written and verbal communication skills.
  • Complete understanding of SDLC management practices and methodologies with emphasis on Agile Scrum development methodology.
  • Strong attention to detail with outstanding problem-solving skills.
  • Supports working in an agile and/or waterfall team environment.
  • Detailed oriented, data-centric and possess a desire to deliver high quality support.
  • Extensive analytical thinking and problem-solving skills.
  • Provides support and escalation after business hours and weekends as required.
             

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