Job Description :
Job Title: Change Management Lead
Duration: 36 Months
Location: Philadelphia, PA
Position Overview / Statement of Work
The OPAL Project is a large, multi-year, complex project, which will require substantial business process redesign and change management to be successful. The current accounting and procurement systems are COBOL mainframe applications over 25 years old. A main goal of the project is to modernize and optimize internal processes, many which have developed because of the rigid legacy technology, rather than best practices. Adding to the project’s complexity is the breadth of services provided by the City and accounted for in the systems being replaced. The City’s annual operating budget of $4.7 billion supports the work of over 52 agencies.
The following is an overview of the position.
· Change Management Lead - The City is seeking for Change Management Lead Role on the Financials, Grants, Procurement, and Supply Chain Process Redesign and Planning Project. The OPAL Change Management Lead will be responsible for planning, preparing, and leading the change management related activities working with the key agency and central department subject matter experts, leading the software evaluation activities, outlining the overall change management strategy, leading the key stakeholder engagement efforts and creating the next phase project plan. This role will also be responsible for reporting status to the OPAL Project Management Office.
Change Management Lead –
Work activities:
Create Change Management (i.e. stakeholder engagement, process/organization design, education/training, and knowledge transfer, entity readiness, support, etc strategies, templates, and standards.
Develop and lead the execution of the stakeholder engagement plans, timelines, organizational structure, and effort estimates.
Create and distribute change management content to impacted stakeholders and project team members.
Route work items to Change Management team members for completion.
Supervise Change Management team members.
Facilitate and lead meetings with key stakeholders, leaders, subject matter, etc.
Review and approve team member deliverables and meet deliverable schedule.
Liaise with City and consultant functional and technical teams.
Engage subject matter experts and working group members to gather information, provide input, participate in workshop sessions, and review and approve work products created.
Present work products to the PMO, steering committee team members and project sponsors to facilitate their approval.
Track multiple work product progress and completion using Microsoft Project, Excel spreadsheets, SharePoint, Visio, PowerPoint, Work, etc.
Summarize and report periodic status to project management and executive leadership teams, as requested.
Summarize and communicate strategies and decisions to key stakeholders, leaders, and team members.
Skills/experience REQUIRED of the assigned staff:
More than 10 years of hands on and leadership experience with Change Management approaches and disciplines
Experience with implementing change management strategies and plans related to planning for selecting, implementation, and/or upgrading leading ERP and/or DW/BI software solutions.
Knowledge of Full Systems Development Lifecycle (SDLC) from a Change Management perspective.
Ability to keep data confidential.
Industry and/or consulting experience with hands on skills working on technology-enabled process and organizational redesign and change initiatives.
Experience working in a public sector, higher education and/or healthcare multi-entity, multi-site environment.
Hands on expertise in a supervisory, project manager role and/or with leading change management project teams.
Extensive financial, grants, procurement, and supply chain business process and systems implementation/upgrade expertise.
In-depth knowledge and hands-on experience working on vendor enterprise resource planning packaged software and business intelligence/data warehouse solutions that focus on providing public sector, higher education, and healthcare functionality and technologies such as Oracle, Workday, Microsoft, SAP, Infor, and related Cloud Business Intelligence solutions.
Hands-on experience with learning management and training material development and delivery tools
Completion of a Bachelor''s (Master’s preferred) degree in organizational change, organizational development, communications, operational design, or equivalent experience.
Experience performing upgrade and/or implementation projects in a change management project management role overseeing mid to large size teams consisting of client, consulting, and contractor team members.
Experience working on upgrade and/or implementation projects in a multi-entity shared services and distributed transaction processing environment with employee populations of greater than 30,000.
Strong team leadership and orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism.
Excellent verbal, interpersonal, meeting facilitation, and written communication/documentation skills.
Strong problem solving and analytic skillsets, meeting presentation and end user training delivery skills.
Ability to work well with individuals at all levels within and outside the organization.
Supervising, coaching and collaborating skills.
High attention to detail with the ability to manage multiple priorities.
Highly skilled and hands-on experience working with the MS Office Applications (Word, PowerPoint, Outlook, Excel, Visio, Project
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