Job Description :
VDart – We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more.



Title: NOC Support Customer Service 
Location: Salt Lake City, UT
Duration: Full time



Job Description:
Primary Role:
    L1.5 - Support Customer Service Agent tools & tech change operationalization
Secondary / Backup Role:
    NOC - 24x7 NOC monitoring, Incident detection, communications & impact analysis
    Bug Triage & Tracking - Drive site and CS Tech bugs reported by GSD. Triage, prioritize and drive closure 

Work Hours: Swing Shift in 16x7 model.


Tech Skills:  Technical, Generalist, CS tech experience preferred, some programming, networking, expertise at triaging issues accurately
    Proactive monitoring of GCX / Customer Service Agent tools & eCommerce Site- Monitoring, Proactively identifying incidents, drive proactive monitoring & alerting with engineering teams (Eyes on glass)
    Take actions on Applications & Infrastructure with Critical Alerts
    Handle critical escalations that come into the Command Center including hands on troubleshooting
    Work with global Product Development Teams and Site Operations to resolve P1 issues.
    Communication of high impact / mission critical issues to Teammate & Executive Communications
    Some technical knowledge is required to identify area of issues and technical team responsible to fix the issue of issue, 
    Great troubleshooting skills, ability to keep calm in pressured interactions



Key Words: Incident AND ("NOC" OR "Network Operations Center") AND "Data center" Incident AND ("NOC" OR "Network Operations Center") AND "Data center" Incident AND ("NOC" OR "Network Operations Center") AND "Data center" Incident AND ("NOC" OR "Network Operations Center") AND "Data center" Incident AND ("NOC" OR "Network Operations Center") AND "Data center" Incident AND ("NOC" OR "Network Operations Center") AND "Data center" Incident AND ("NOC" OR "Network Operations Center") AND "Data center"


If your skills match our requirements, Click here to Apply. 
Be sure to reference the job number and title in the subject line.



Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee.  We want to hire the best talent available and are committed to building great teams and partnerships. 



We are Equal Employment Opportunity Employer. 



VDart Inc
Alpharetta, GA

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