Job Description :
VDart is a IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in UK, Mexico, Canada and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle's Fastest Growing Companies; NMSDC's National Supplier of the Year; Ernst & Young's Regional Entrepreneur of the Year and more. Job Title: Windows 10 Technician Location: Plano, TX Duration: Contract General Description As a member of the Field Services Organization (FSO), team associate will provides quality support with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers. Works in a team environment to ensure the completion of the Windows 10 & PC Refresh rollout project. Deliverables Perform Windows image deployment via standard processes utilizing both Microsoft SCCM and ImageX products. Install standard software by utilizing install documentation as well as distribution processes. Troubleshoot and resolve any issues in countered during image and migration processes in conjunction with the broader teams. Installs new or upgraded hardware/software as assigned via project processes. Coordinates installation with the user and follows up to ensure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Demonstrate initiative and act independently to resolve problems. Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines Performs upgrades as directed to ensure the longevity of equipment Keep track of request and make sure they are implemented as planned Microsoft environment knowledge of Windows 10 and Windows 7 Participate in team projects as requested. Skill Set Technical helpdesk / technical call center and/or Deskside services experience is necessary. Disciplined, systematic problem-solving skills required. Windows Operating systems (Windows 7, Windows 10) Knowledge of Active Directory MS Office Suite (2010, O365): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox) VPN Support for laptop and desktops Others: Adobe Acrobat and other common desktop applications like Winzip, etc Ability to successfully provide hardware/software/network problem analysis and resolution Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. Ability to learn new information quickly and the willingness to do so at all times. Customer Focus Use of Laplink PC Mover or similar tool Required Experience 1-2+ years of helpdesk/deskside, customer service, and support experience with problem solving involving hardware, operating system, software If your skills match these requirements please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Candidates should e-mail resume to address above. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc