Job Description :
Job Title: Field Support Engineer Location: Bristol, PA Duration: Contract Responsibilities & Qualifications Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide and educate users with simple, step-by-step instructions Conduct remote troubleshooting Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Support user awareness and Behaviour Change programs Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role 7-12 years of Experience Hands-on experience with Windows/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude