Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Job Title: SDM (Service delivery manager) Location: Buffalo, NY Duration : Contract Detailed JD: Attached Job Description / Responsibility P&L responsibility Expansion of services to fill all gamut's of infrastructure-increase breadth. Focus on project opportunities and transformation initiatives ITIL process definitions and implementation Automation in service delivery Revenue Generation Resource management Utilization Billing Management reporting Conduct regular in depth service and process audits. Employee retention, motivation and training Focus on grooming people from L1 to L2, L2 to L3 within select timelines Value add to customer-YOY by working closely with the Transformation and Consulting group for: o Architecture gap assessment studies o Implementation of new technologies o Consolidation/virtualization opportunities o Reduce business impact of outages o Cost savings through better solutions o Enhance operational efficiencies Overall SLA management Operation interaction with technologies Lead / Service Owner Overall Customer Saztisfaction Overall employee satisfaction Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization. If your skills match our requirements, please send your resume to . Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc