Job Description :
VDart – We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more

Position: Support Engineer

Buy rate: $Negotiable

Skill: DSS, Active Directory, NW Troubleshooting ( Switches, Routers, cabling etc

Duration: 3 years

Location- San Francisco, CA

AREAS OF RESPONSIBILITY


Act as level 2 support for PAD in the NA – San Francisco Office
Work closely with global managed service support team on escalated incidents and requests
Diagnosing and resolving technical issues with hardware and software
Ensuring all support requests are effectively logged
Escalate unresolvable issues to senior team members
Setting up new users and deploying end-user devices
Monitoring and maintaining computer systems and networks
Work with security team on running security checks on end-user devices


TECHNICAL EXPERIENCE


Experience providing helpdesk support for multi-site 200+ user environment
Experience in supporting end-user devices including Windows 7/10, Apple (Mac, iPAD), mobile (Android, iOS)
Experience in supporting end-user applications (on-device, cloud) including Microsoft Office, business applications, and various mobile applications
Experience deploying end-user devices (laptops and mobile) and troubleshooting related issues
Experience supporting traditional office equipment including printers, audio visual equipment, and scanners
Experience in troubleshooting NW related issues
Experience in managing Active Directory


If your skills match our requirements, Please send your response to

Be sure to reference the job number and title in the subject line.   Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you.

We are Equal Employment Opportunity Employer.

VDart Inc

Alpharetta, GA

Follow us on Twitter for the hottest positions: @VDart_Jobs

Follow us on Twitter: @vdartinc