Job Description :
Job Title: Desk Side Support Location: Wilson, NC/ Cambridge, MA Rate: $Negotiable Duration: 12 months Job Description: Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc. Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office Administration experience of MS Active Directory users & groups, policies and management concepts Effective communication by Engineer in English and local languages is mandatory Soft Skills Strong written and verbal communication skills (English and local language) Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Team Management for L1 resources An individual with a minimum of 3 year's supervisory experience Strong customer service skills Ability to interact with customers so as to ensure that the service is polite, efficient and responsive Must be detail oriented and self-motivating A self-starter with ability to work on their own initiative To work through issues analytically to a successful conclusion.