Job Description :
Job Title: Business Systems Analyst III
Location: Sunnyvale,CA
Start: 09/01/2020
End: 12/31/2020
Description:
Reason: Special Project
Department: GTS Enterprise Applications
Job Category: Information Technology
Job Title: Business Systems Analyst III
Duties:
Partner with and provide thought leadership to Marketing and Sales business customers
Build productive relationships with a global IT team, including BSAs, developers & DBAs
Support the evaluation, design and architecture of the Sales and Marketing technology stack
Understand the full Sales cycle, and design solutions that interface with SFDC and Partner applications (e.g. Salesforce Communities)
Act as the team specialist on relevant SaaS applications, including channel marketing automation (such as Marketo), Marketing Attribution (such as Terminus), event management (such as CVent), lead and funnel management (such as SFDC, Marketo), content creation and delivery (such as SAVO/Seismic), Contact acquisition & Enrichment tools, Marketing data orchestration (such as Openprise) and related reporting capabilities
Drive a cross-functional and integrated approach to Marketing, Sales and Compliance solutions
Perform hands-on Salesforce system setup and configuration
Manage new releases of SFDC and efficiently roll out new features
Manage Salesforce security including roles, profiles, sharing rules, and permission sets
Create and maintain fields, views, reports, dashboards, rules, workflows and other salesforce.com objects and functions
Monitor and manage logs/errors for back end system integrations with SFDC
Translate business requirements into system solutions
Analyze and determine application and interface solutions
Design and develop complex reports as needed
Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed
Interface with relevant teams to support day-to-day systems and interfaces issues related to existing application solutions
Suggest best practices and opportunities for improvement through automation or simplification
Provide assistance with data migration tasks (mapping, cutover, legacy loads etc
Assist in System Portfolio Management and Strategic Roadmap
May perform other duties as assigned
Skills:
Experience with ancillary Marketing applications that may interface with SalesForce.com and Marketo
Deep understanding of Lead, Opportunity, Account Management, Channel Marketing
In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through AppExchange and/or integration with external systems
Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions
Deep understanding of Lead, Account, Contact and Opportunity Management
Good understanding of related business processes like contract management, quoting, and the order/fulfilment cycle in order to support impact analysis and design for proposed solutions
Design and implementation experience with SalesForce.com, Partner Communities, Marketing Cloud or Marketo
Experience with Service Cloud, Sales Cloud, and Salesforce Lightning
Proven ability to manage multiple projects concurrently and drive delivery and execution
Ability to drive business consensus and simplify processes and designs
Ability to document interfaces and data flows
Excellent written/verbal communication skills
Ability to establish working relationships with personnel at all levels in the organization
Ability to effectively manage confidentiality of information
Ability to quickly learn new systems, processes, and technology
Experience with Project Management tools and methodology a plus
Keywords:
Education:
Bachelor''s Degree in Computer Science, Information Systems or equivalent
5 or more years'' experience in a Business Systems Analyst role supporting business units globally
5 or more years'' experience with SFDC – Sales Cloud administration
Current Salesforce ADM-201 or 211 certifications
Skills and Experience:
Required Skills:
SALESFORCE.COM
MARKETING AUTOMATION
CRM MARKETING
DATA INTEGRATION
CHANNEL MARKETING
Additional Skills:
INTEGRATION
MARKETING
PROJECT MANAGEMENT
SALES CYCLE
SEISMIC
DATA MIGRATION
SYSTEMS ANALYST
ACCOUNT MANAGEMENT
BUSINESS REQUIREMENTS
CHANGE MANAGEMENT
CONTRACT MANAGEMENT
INTEGRATOR
MAPPING
PORTFOLIO MANAGEMENT
SAAS
SOFTWARE AS A SERVICE
THOUGHT LEADERSHIP
USER ACCEPTANCE