Job Description :

Job Title: Business Change Manager

Location: Hartford, CT

Duration: 6+ Months

Pay Rate: $62/hr. on C2C or $59/hr. on 1099

Job Description:

The Business Change Manager will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents in the Client. The Business Change Manager will support the Program Manager, Business Analyst, and Project Managers' outreach to build stakeholder and agency engagement and onboarding into Client's project backlog.

Experiences Required for This Role

Outreach & Change Management At least 3 years of experience with the following:

Building relationships across large-scale programs, government departments, and teams.

Monitoring and driving stakeholder engagement across broad and deep digital services

Preparing outreach presentations and providing training to all activities for various events

Providing an interface between government offices' staff

Establishing a preferred platform and channel plan for consistent engagement across various levels of stakeholders

Assisting facilitating inquiries and complaints in an efficient manner

Assisting and coordinating various departments to support cross-functional development of digital services

Co-creating and implementing an annual outreach plan

Assessing and managing audiences that exhibit resistance or hesitation to change.

Developing strong WIIFM models for stakeholder partnerships that successfully meet objectives

Program Support At least 3 years of experience with the following:

Experience working with tools supporting agile environments

Implementing change management theory

Familiarity or experience working with CRM software

Interfacing with a team to channel and document work requests and related efforts

Maintaining, updating, and ensuring accuracy in all database and files used to coordinate various meetings and activities

Establishing success KPIs along with trackable project health reporting

Maintaining confidentiality of all information

Creating and maintaining a stakeholder database

Knowledge, Skills, and Ability

Partnership Development

Knowledge of human psychology and what drives goal-oriented behavior

Ability to research and identify appropriate partnerships within government agencies

Mastery of conversion techniques

Double mastery of retention techniques

Assist in developing print materials, website content, presentations and displays to be used in partner recruitment and community outreach efforts

Prioritization, organization, and triage in an independent environment

Remain current on industry trends and able to stay ahead of the curve

Excellent organizational and project management skills and ability to meet deadlines

Performance in Complex Situations

Ability to distill complex concepts into simple ideas

Exceptional verbal and written communication skills

Comfort in blazing a path through an ambiguous work environment

Superior written and verbal communications skills

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Team Player

Supporting teammates' skills and behaviors development and delivery

Communication and collaboration with state-wide partners

Creative and analytical thinking with strong problem-solving skills

Judgement in dealing effectively and diplomatically with government staff

Ability to maintain strict confidentiality

Preferred Skills & Qualifications

Other Desirable Skills

Bachelor's degree in Communications, Marketing, English, Journalism, or related field

1 year of user-centered design, user research, and analytics

1 year of team-building project expertise

1 year of experience with customer relationship management platforms such as Salesforce

1 year of experience with web content management platforms such as Sitecore

1 year of web assistant tools such as Einstein chatbot

1 year or experience developing content to Section 508 and/or WIGAC standards

A portfolio of examples


Similar Jobs you may be interested in ..