Job Title: Business Change Manager
Location: Hartford, CT
Duration: 6+ Months
Pay Rate: $62/hr. on C2C or $59/hr. on 1099
Job Description:
The Business Change Manager will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents in the Client. The Business Change Manager will support the Program Manager, Business Analyst, and Project Managers' outreach to build stakeholder and agency engagement and onboarding into Client's project backlog.
Experiences Required for This Role
Outreach & Change Management At least 3 years of experience with the following:
Building relationships across large-scale programs, government departments, and teams.
Monitoring and driving stakeholder engagement across broad and deep digital services
Preparing outreach presentations and providing training to all activities for various events
Providing an interface between government offices' staff
Establishing a preferred platform and channel plan for consistent engagement across various levels of stakeholders
Assisting facilitating inquiries and complaints in an efficient manner
Assisting and coordinating various departments to support cross-functional development of digital services
Co-creating and implementing an annual outreach plan
Assessing and managing audiences that exhibit resistance or hesitation to change.
Developing strong WIIFM models for stakeholder partnerships that successfully meet objectives
Program Support At least 3 years of experience with the following:
Experience working with tools supporting agile environments
Implementing change management theory
Familiarity or experience working with CRM software
Interfacing with a team to channel and document work requests and related efforts
Maintaining, updating, and ensuring accuracy in all database and files used to coordinate various meetings and activities
Establishing success KPIs along with trackable project health reporting
Maintaining confidentiality of all information
Creating and maintaining a stakeholder database
Knowledge, Skills, and Ability
Partnership Development
Knowledge of human psychology and what drives goal-oriented behavior
Ability to research and identify appropriate partnerships within government agencies
Mastery of conversion techniques
Double mastery of retention techniques
Assist in developing print materials, website content, presentations and displays to be used in partner recruitment and community outreach efforts
Prioritization, organization, and triage in an independent environment
Remain current on industry trends and able to stay ahead of the curve
Excellent organizational and project management skills and ability to meet deadlines
Performance in Complex Situations
Ability to distill complex concepts into simple ideas
Exceptional verbal and written communication skills
Comfort in blazing a path through an ambiguous work environment
Superior written and verbal communications skills
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Team Player
Supporting teammates' skills and behaviors development and delivery
Communication and collaboration with state-wide partners
Creative and analytical thinking with strong problem-solving skills
Judgement in dealing effectively and diplomatically with government staff
Ability to maintain strict confidentiality
Preferred Skills & Qualifications
Other Desirable Skills
Bachelor's degree in Communications, Marketing, English, Journalism, or related field
1 year of user-centered design, user research, and analytics
1 year of team-building project expertise
1 year of experience with customer relationship management platforms such as Salesforce
1 year of experience with web content management platforms such as Sitecore
1 year of web assistant tools such as Einstein chatbot
1 year or experience developing content to Section 508 and/or WIGAC standards
A portfolio of examples