Job Description :
Business Analyst Sylmar, CA JD: Must be able to understand the overall topology of a contact center and healthcare domain Proficiency with Powerpoint , word and excel Excellent Communication, presentation and influencing skills. Good analytical skills, attention to detail and writing skills, Excellent logical reasoning, time-management and listening skills. Execute BA Practice and contribute to best practices, methodologies, processes, tools etc which will enable a consistent and efficient service delivery of products to customers. Collaborate with internal and external stakeholders to interview, research, analyze and drive business, functional and non-functional requirements Independently carryout meetings with customers and to interpret solution requirements Documentation of business/data processes and repository maintenance Handle objections of customers tactfully