Job Description :

Role: Business Analyst

Location: Sunnyvale, CA


Must Haves:

  • Excellent communication skills
  • Experience in gathering requirement for the conversations applications
  • Understanding of ServiceNow features and capabilities for ITSM, Service Portal and Virtual Agent
  • Experience in conducting Requirement Gathering Workshops
  • Drafting User Stories from Business Requirements
  • Capable of conducting feasibility checks on Business Requirements, based on ServiceNow capabilities
  • At least 5 years of experience in the ITSM space as a Business Analyst

Should Haves:

  • Experience in Functional Validation of ServiceNow development
  • Experience in ServiceNow implementation / configuration


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