Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Max 2 submittals
Market-rate compensation - Fully Remote
Submission will close on 11/14
Position Title: Applications Functional Analyst / Business Analyst
Position Summary:
The Applications Functional Analyst / Business Analyst will focus on the analysis, documentation, and management of functional requirements and business processes.
The analyst will evaluate proposed system changes, ensure alignment with established
policies, and collaborate with both program and technical teams to deliver effective system
solutions that improve client service and operational efficiency.
Key Responsibilities:
Serve as the business liaison between program staff, IT leadership, and vendor
teams.
Understand, evaluate, and formulate recommendations on all proposed changes
and enhancements to systems.
Elicit, document, and validate functional and business requirements through
interviews, workshops, and data analysis.
Collaborate with subject matter experts (SMEs) to translate business needs and policy
requirements into clear system requirements and functional specifications.
Ensure all system components and modules work cohesively to address functional
requirements and use cases.
Develop, maintain, and present Business Requirements Documents (BRDs) and
other project documentation to support ongoing enhancements.
Facilitate communication between business stakeholders, development teams, and
leadership to ensure understanding of priorities, dependencies, and outcomes.
Conduct data and process analysis to identify improvement opportunities and support
operational and policy-driven decisions.
Participate in testing and validation activities to ensure system functionality meets
intended business outcomes.
Support maintenance and operations (M&O) activities by evaluating incident trends,
coordinating issue resolution, and ensuring continuous alignment with program goals.
Manage stakeholder expectations with a strong understanding of TDHS objectives and
constraints.
Contribute to release planning, system design discussions, and quality assurance
reviews throughout the software development lifecycle (SDLC).
Required Qualifications:
Minimum of 5 years of experience as a Business Analyst or Functional Analyst in a
complex systems environment.
Minimum of 3?5 years of experience working with human services or social services
applications, preferably within public sector eligibility or benefits systems.
Prior project experience with Supplemental Nutrition Assistance
Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs is required, including familiarity with program policy, eligibility rules, and operational workflows.
Demonstrated ability to bridge the gap between business needs and technical
solutions and communicate effectively with both audiences.
Solid understanding of system functional design and how integrated components
interact within eligibility and case management systems.
Experience conducting requirements elicitation, analysis, and documentation using
structured methodologies and tools.
Strong analytical skills with the ability to evaluate complex processes and data to drive
decisions.
Excellent written and verbal communication skills; able to tailor communication style
to the audience (technical teams, leadership, or program staff).
Demonstrated ability to manage competing priorities, meet deadlines, and deliver
high-quality work products in a dynamic environment.
General IT knowledge and understanding of SDLC phases including requirements,
design, development, testing, and implementation.
Preferred Qualifications:
Experience with integrated eligibility systems or public sector technology
modernization projects.
Knowledge of J2EE-based system architectures, web technologies, and data
integration concepts.
Familiarity with policy-driven system design and rules-based automation.
Experience supporting system maintenance and operations (M&O) activities post-
implementation.
Bachelor's degree in Information Systems, Public Administration, Computer
Science, or related field; equivalent experience may be considered.
Ideal Candidate Profile:
The ideal candidate brings a blend of deep human services program knowledge, technical
acumen, and collaborative communication skills. They are detail-oriented, highly organized,
and capable of translating complex policy and business needs into actionable system
requirements. They thrive in environments where technology and public service intersect and
are driven by the mission of improving client outcomes and service delivery.
This position will be 100% remote
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.