Job Description :
RQ00739 - Business Analyst Senior Toronto, ON Start Date 2021-04-01 End Date 2022-03-31 Assignment Type: Hybrid Security Level: CRJMC # Business Days: 240.00 Description MSP Notes Shortlisting Date: Monday February 1st, at 2:00 pm EST Maximum number of Candidate Submissions: 1 (One) Must-haves: Hands-on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls Experience as a Business Analyst for an IT Healthcare project Nice to have: Public Sector experience Note Assignment Type: This position is currently listed as "Hybrid" due to COVID-19 related WFH direction. Once OPS staff are required to return to the office, the resource under this request will be required to work onsite as well. - Role: Business Analyst / Level: Senior Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the ministry), appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Agile Systems/OPS Standard Systems Development Methodologies Provide a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development Prepare and advise on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement Analyse defects and work with relevant parties in resolving of these defects Support any data migration and related activities as needed from legacy system to new provincial system Apply re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches Provide impact analysis and requirement/specification creation for supported initiatives due to Case and Contact Management solution and alignment with the provincial Digital Health Immunization Repository Lead subject matter experts and stakeholder working groups, conduct business analysis to assess client's current business problems, defects, improvements and minor enhancements Document the business requirements in such a way that technology solutions can be determined Liaise with the development and Quality Assurance teams, inclusive of third party vendor and ministry teams Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase Promote the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions Develop and maintain business processes and user documentation for the Case and Contact Management solution, including support for infectious disease public health activities, infectious disease case, contact, and outbreak investigation and management, immunization administration, and vaccine distribution and delivery (inventory) Develop training materials / support the development of training materials as well as deliver / support the delivery of training relevant to the areas of accountability of the CCM solution assigned to the Business Analyst Prepare and respond to queries from executives relevant to the assigned areas of accountability of the provincial solution Conduct gap analysis of vendor release upgrades to identify changes needed for public health business processes and best practices, including configuration, reports, and integration components Develop strategies, prepare business cases and cost-benefit analysis, and conduct feasibility studies for business I&IT initiatives Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and nonfunctional requirements definitions for assigned projects Monitor progress, resolve problems and report regularly to I&IT management and clients' decision makers Develop performance measures for business analysis evaluation and conduct follow-up. NOTE Assignment Type: This position is currently listed as "Hybrid" due to COVID-19 related WFH direction. Once HSC staff are required to return to the office, the resource under this request will be required to work onsite as well. Extension/Amendment Attestation: Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value Skills Experience and Skill Set Requirements IT Knolwedge and Experience 20% 10+ years of experience in the following: Demonstrated awareness of emerging IT trends and technologies Highly proficient using MS Office products Knowledge and experience with implementing cloud-based technologies/solutions Knowledge and experience with the following Amazon Web Services (AWS) technologies Amazon Connect, Amazon Pinpoint, Amazon DynamoDB, Amazon Kenisis Datastreams, Amazon S3, Amazon Polly, AWS Lamda and Amazon Cloudwatch Knowledge of Contact Center Technology such as Call Routing, Interactive Voice Response, Workforce Management, etc. 5+ years of experience in the following: Knowledge of Salesforce (admin level preferred) Experience using Salesforce or similar CRM Products to develop solutions Hands on experience implementing Safesforce functionality Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls Business Analysis Skills - 35% 10+ years of experience in the following: Leading and conducting business analysis at varying levels of detail in order to assess client's business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined Creating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operations Authenticating changes suggested by development, provide analysis and suggestion to avoid impact to business operations Substantiating analysis to business group to fix data issues and provide queries and scripts that help in debugging data issues Regularly reviewing production logs, providing analysis & suggestions to implement in a proactive manner Providing a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development Preparing and advising on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement Leading subject matter experts and stakeholder working groups, conduct business analysis to assess client's current business problems, defects, improvements and minor enhancements Documenting the business requirements in such a way that technology solutions can be determined Promoting the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions Updating business processes and user documentation for changes related to supported solution Applying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches Developing strategies, preparing business cases and cost- benefit analysis, and conducting feasibility studies for business I&IT initiatives Providing impact analysis and requirement/specification creation for supported solutions due to solution upgrades or any new requirements Conducting business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practice, and for solutions including configuration, reports and integration components Monitoring progress, resolving problems and reporting regularly to I&IT management and clients' decision makers Developing performance measures for business analysis evaluation and conducting follow-up Experience with dispensed drug data and/or immunization data. OPS/Healthcare Experience - 5% 5+ years of experience working with federal/provincial/broader public sector healthcare providers Knowledge of OPS Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practices In-depth knowledge of industry standard such as Project Management Institute (PMI) and OPS I&IT project management methodologies Knowledge and experience with OPS Health related projects Knowledge and understanding of Ministry policy and IT project approval processes and requirements Experience adopting and adhering to OPS Unified I&IT Project Methodology, OPS Architecture and Gating process, and OPS Standard Systems Development Methodologies Experience with large complex IT Health-related projects. General Skills 10% Strong leadership and people management skills and experience Exceptional analytical, problem solving and decision-making skills Demonstrated strong interpersonal, verbal and written communication, and presentation skills Proven troubleshooting and critical thinking experience Demonstrated ability to apply strong listening skills to facilitate issue resolution Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.