Job Description :
Business Analyst
San Jose, CA (Onsite Interview)
12 Months
Required Skills : Business Analysis,Technical Writing
Job Description :
Typical Tasks:
Lead efforts to promote and develop a continuous improvement culture across County Procurement;
Ensure documentation is maintained and up-to-date;
Educate process stakeholders on how to identify and solve process challenges through the simulation of different scenarios, analysis of performance metrics and advanced optimization techniques;
Establish Lean/Continuous Improvement program goals, strategies, and procedures;
Provide support in the development of future state options, strategy, and the identification of opportunities to improve business performance;
Identify performance improvement initiatives with the stakeholders, focused on creating opportunities for innovation and continuous improvement;
Work with designated process teams to integrate processes and procedures utilizing best practices and framework;
Research and review industry best practices and incorporates information into the process analysis;
Perform detailed analysis to identify process improvement opportunities;
Re-engineer existing processes or creates new processes for improvement;
Develop well defined processes policies and procedures with clearly documented accountability to increase efficiency of processes;
Define current/future state process structure and creates RACI charts;
Identify benefits realization targets and ensures these are achieved on each project;
Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project;
Design performance metrics program for improvement initiatives;
Transfer knowledge to existing staff to ensure successful program monitoring, execution and reporting on improvement opportunities, progress toward goals, and realized benefits;
Develop transition plans for new or changed processes taking into account organizational, cultural and operational requirements;
Support change management activities;
Communicate change to appropriate stakeholders;
Educate process stakeholders on how to identify and solve process challenges through the simulation of different scenarios and analysis of performance metrics;
Work with Technical Writer to:
Document business processes, business rules, metrics and standard operating procedures as changes are made or new processes are added;
Document current processes using process mapping tools and techniques;
Training and Experience:
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities.
3-5 years of experience as a technical writer preferred
Experience in cybersecurity is preferred but not required
Experience with documentation development for systems down to the technical components.
Experience writing technical content and tailoring the format based on the target audience
Demonstrated ability to complete, track, update, rewrite, and peer review technical documentation