Job Description :

Urgent Position for BA/ Ring Central Analyst @ Irving TX


Job Description: Title:  BA/ Ring Central Analyst
Location:        Irving TX
Duration:   8 month to 10 months  + contract

  Job Title: Operations –

Must have RingCentral, Aspect, or any substantial telephony/call center experience
  Job Description: Utilize change control procedures and processes
•       Determine and translate business requirements into solutions
•       Define comprehensive requirements for system and process enhancements and changes
•       Document reports and obtain approval
•       Create and maintain reports and dashboards
•       Perform testing on processes / applications including test planning, test execution, management of defect remediation, and documentation of test results
•       Work with colleagues, clients, and vendors to interpret, exchange, and/or document administrative and technical information
•       Work independently with minimal direct supervision; prioritize multiple objectives and initiatives; and exercise independent judgment to obtain optimal results
•       Work significant and/or unique issues where analysis of data requires the evaluation of intangibles
•       Share information willingly when appropriate; recognize confidential information and handle with discretion
•       Typical daily work tasks
•       Excellent interpersonal, verbal and written communication skills.
•       Must be proactive and solutions-oriented business professional with the ability to interface with all levels of management across business units and functions


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