Urgent Position for BA/ Ring Central Analyst @ Irving TX
Job Description: Title: BA/ Ring Central Analyst
Location: Irving TX
Duration: 8 month to 10 months + contract
Job Title: Operations –
Must have RingCentral, Aspect, or any substantial telephony/call center experience
Job Description: Utilize change control procedures and processes
• Determine and translate business requirements into solutions
• Define comprehensive requirements for system and process enhancements and changes
• Document reports and obtain approval
• Create and maintain reports and dashboards
• Perform testing on processes / applications including test planning, test execution, management of defect remediation, and documentation of test results
• Work with colleagues, clients, and vendors to interpret, exchange, and/or document administrative and technical information
• Work independently with minimal direct supervision; prioritize multiple objectives and initiatives; and exercise independent judgment to obtain optimal results
• Work significant and/or unique issues where analysis of data requires the evaluation of intangibles
• Share information willingly when appropriate; recognize confidential information and handle with discretion
• Typical daily work tasks
• Excellent interpersonal, verbal and written communication skills.
• Must be proactive and solutions-oriented business professional with the ability to interface with all levels of management across business units and functions