Job Description :
Position: IT Business Analyst Location: Mississauga, ON Type: Fulltime Job Description: Business domain knowledge for one or more of the following area(s): CRM, multichannel, analytics/dashboards Demonstrated experience and knowledge of one or more of the following tools: Microsoft Teams , IQVIA eDetailing, Kaltura, Bluejeans, Zoom, GoTo Meeting ,Adobe Connect, Veeva e-detailing,Vidyo,On24 Business analyst who have knowledge or worked on above tools for integration with CRM (Salesforce.com Platform) Certified in at least one Agile framework / methodology (eg. Scrum) and have practical knowledge of Agile BA framework (IIBA) Preferred Advanced understanding of business analysis techniques and processes Project and resource management skills Risk management and identification Demonstrated ability to communicate the complexities of technical programs Good soft skills for stakeholder engagement and cross-organization communications Ability to work under indirect supervision Effective interpersonal skills and collaborative management style to include teamwork and team building ability Excellent written and verbal English Flexibility to attend meetings outside "standard" working hours