Job Description :

Job Title: Business Analyst (Local Preferred)

Location: Atlanta, GA

Duration: 14 Months

Job Description:

The role of the Business Analyst will:

Document current and future state business workflow.

Develop business functional and non-functional requirements.

Develop test plans and scripts, and test new or upgraded technology.

Configure software as required to support business needs, and provide technical support in the maintenance or enhancements of systems.

Create software user guides and other supporting documentation as required.

Provide user support and training on any new applications or new functionality.

Provide incident support and communicate software issues to the appropriate personnel.


Effective written and verbal communication skills.

Strong interpersonal, analytical, and organizational skills.

Ability to present and document high quality, detailed deliverables.

Advanced skill level knowledge in using Visio to develop workflows and wireframes.

Ability to focus on results to meet multiple deliverables and critical deadlines.

Intermediate to advanced experience using Oracle Intelligent Advisor (formerly Oracle Policy Automation)

2+ years of experience in business systems analysis.


Bachelor's degree in a related field from an accredited college or university AND one year of related experience; OR Associate's degree in a related field from an accredited college or university AND two years of related experience.


Knowledge of Oracle Service Cloud CRM.

Knowledge of collaboration tools such as Microsoft Teams.

Experience in supporting technology for public sector.

Required/Desired Skills

Skill Matrix

Skill Matrix


Years of Experience

Overall IT Experience

Communication (1 - 10)

Proven data analysis and problem-solving skills.

Ability to determine and effectively document functional needs and business requirements using Microsoft Office including Word, PowerPoint and Visio.

Intermediated to advanced skill level knowledge in Excel.

Proficiency in using Microsoft Teams to conduct meetings and manage Teams content.

Experience with Oracle Service Cloud CRM administration.

Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation).

Experience with SharePoint


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