Job Overview:
· Responsible for assisting in the governance of IT disciplines. Collects, analyzes and documents service management related activities.
· Leads, guides and provides cross functional (from the requirement domain) project oversight for the business analysis staff.
· Hands on experience with JIRA, HP ALM, etc
· Provides tactical (day-to-day) requirement development guidance, based on the strategic SDLC model, for the business analysis staff.
· Directly handles requirement development tasks associated with high profile, high priority strategic initiatives.
· Helps lead planning sessions related to projects or new technologies to implement process improvement within the functional area. Documents discussions and agreements.
· Facilitates gate reviews, change advisor boards, and IT operational meetings.
· Assesses process improvements opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advises on options.
· Provides factual content, analysis and other information to guide development projects and enhancements activities.
· Investigates, resolves and escalates problems.
· Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s).
· Create, design, and format specification documentation including current and future state business process flow diagrams, functional and nonfunctional requirements, use cases, business rules, and other information or processes needed to describe required system changes for development, QA, and other internal customers.
Experience with Structured Query Language (SQL), should be able to analyse, compare and profiling data sets.
· 7+ years of IT experience
· Exp in Airlines, Retail, revenue mgmt, pricing, inventory,
· AWS - S3
· Jira, Agile
· Salesforce applications